Frequently Asked Questions
📦 When will my order arrive?
All orders are shipped from our warehouse in Poland. Typical delivery times are:
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Poland: 2–5 business days
Once your order ships, you will receive an email with a tracking number so you can follow your package in real time.
🌍 Do you ship internationally?
Currently, we ship exclusively within Poland to ensure fast and reliable delivery. Please enter your shipping address at checkout to confirm availability.
🔍 How can I track my order?
After your order has been dispatched, you will receive an email with a tracking link and number to monitor your shipment anytime.
💳 What payment methods do you accept?
We accept a variety of secure and popular payment options, including:
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Visa
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Mastercard
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PayPal
All transactions are encrypted to keep your data safe.
⏳ What if my order is delayed?
Delays may occur due to public holidays, weather conditions, or courier issues. If your order hasn’t arrived within the estimated time frame, please contact us at info@counciller.com with your order number, and we will assist you promptly.
🔁 Can I return my purchase?
Yes! Returns are accepted within 14 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please contact us first to receive return instructions.
❗ What should I do if I receive a damaged or incorrect item?
Please notify us within 7 days of delivery by emailing info@counciller.com with your order details and clear photos of the issue. We will arrange a replacement, refund, or store credit depending on the situation.
💬 Need more help?
We’re always here to support you! Reach out anytime:
📧 Email: info@counciller.com
📞 Phone: +48 726 926 750
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET